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Frequently asked questions
I am getting errors, what should I do?
Capture the error in a screenshot and forward it to us via email for prompt resolution. (support@vednovaitsolution.in)
What time is your support open and is it only email?
Our support office is open 9:30am to 6:30pm (GMT) Monday to Friday with limited support on weekends. Free support is by email on all plans, however, phone calls can be arranged for difficult or complex issues. Support times range from 12 hours to 2 hours, depending upon the plan you’re on.
Is my data secure?
Yes, all your data is completely secure and encrypted. We run regular security and vulnerability scans to ensure all data is safe and secure.
Vednova IT Solution takes utmost care in handling customer data. All our servers are secure and we do not share customer data with third party companies
Does repricing ever stop?
Our repricer functions 24/7, 365 days a year, leveraging a secure cloud-based system for continuous operation.